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How secure is Online Bill Pay?
Online Bill Pay is fully secure. It is recommended by security experts to help protect against check fraud and identity theft.
We use multiple layers of online security to protect your information.
Is there a fee to use Bill Pay?
Online Bill Pay is FREE.
How do I enroll for Bill Pay?
It’s easy. Just log into DataNet, click the Bill Pay tab, and complete the secure enrollment form.
Once your enrollment is received and processed (approximately 3 business days), you’re ready to start enjoying the convenience of online Bill Pay.
Do I have to be enrolled in DataNet to use Bill Pay?
Yes. You must be enrolled in DataNet before you can sign up for Bill Pay.
What types of bill payments are available?
One-time payment - You specify the payment date.
Automatic or recurring payment - You indicate the frequency.
What is a recurring payment?
Recurring payments are automatic payments of the same amount. You do not have to re-enter a new payment each month.
These payments can be scheduled for one of several frequencies:
−Weekly, every 2 weeks, every 4 weeks, monthly, twice a month, every 2 months, every 3 months, every 6 months, annually.
Who can I make payments to?
You can make payments to virtually anyone using our online Bill Pay system.
Exceptions include:
−Tax payments
−Court ordered payments
−Payment to payees outside the United States
−Payments to other institutions for the purpose of making a deposit.
Why do I receive a confirmation number when I make a payment?
Confirmation numbers are provided for all confirmed or modified payments. This is your assurance that a payment will be processed on the date it is scheduled. It is also a reference number that can be used for requesting research.
How will I know if a payment was processed successfully?
The Payment History will show a status of "Processed" for that particular payment. However, this does not guarantee the merchant/payee received or posted this payment.
The Payment History will show a status of "Failed" for that particular payment and the system will send you a message to let you know the payment failed. The most common reason for a failed payment is insufficient funds in the account used to make the payment.
Payment history shows my payment was Processed, but my account was not debited. Should I schedule another payment for this payee?
No. Anytime a payment shows a status of processed in the Payment History, this means that the payment went out to the merchant/payee successfully. The debit to your account can take up to 3 business days to post to your bank account.
Can I verify that a payment was received?
If payment was made to the merchant/payee by check, you can determine if the check has been cashed by viewing the payment details under payment history. Actual verification needs to come from the merchant/payee. If the payment was made via electronic remittance, then you must contact the merchant/payee to verify that the payment was received and posted.
What is the maximum dollar amount for any one payment?
There is a pre-determined limit on the amount you can pay. If you are having problems, please contact us.
How fast are payments delivered?
Payments to electronic payees are delivered in 2 days.
Payments issued by check are delivered in 5 days.
When you schedule a payment, the payment calendar indicates the earliest available payment date.
The Bill Pay system says "Schedule payment at least 5 business days before due date", what does this mean?
The number of days before the payment due date is called "lead time." Lead time covers the time required for the merchant/payee to receive and post the payment (assuming the merchant/payee address and account number are correct). This does not guarantee when the merchant/payee will post the payment. The day that the payment was processed is not included in the lead time. Lead time should be used with discretion, since only user experience with the merchant/payee will determine the number of days the user should allow for actual posting of the payment.
New! When is my account charged for the payment?
Funds are taken out of your account on the “payment date”, not when you “issue” the payment. This means that the money will remain in your account until the settlement date.
New! Can my account be overdrawn with Bill Pay?
Yes. If you do not have sufficient funds on the settlement date, your bill payment will cause your account to be overdrawn. Our standard overdraft fees apply. Please note: Overdraft services are accessed first; otherwise NSF fees (non-sufficient funds) will be charged for each attempt, with a limit of 2 per payee transaction.
Is there a way to view previous payments?
Payment history is retained for 18 months. At conversion no payment history will be available. For payments made after conversion you may search for past payments by using one or a combination of the following:
Merchant/Payee Name
Payment Date
Payment Amount
Confirmation Number
What if a payee notifies me that a payment has not been received?
First, contact the merchant/payee directly to verify that the payment has not been received. Next, confirm that your payment was processed by using the Payment History option. View the payment details and select payment inquiry to initiate a payment Investigation.
Can I cancel or change a scheduled payment?
Yes, you can review, change, or cancel a payment at any time before it is processed.
−Payments may be processed up to 5 days in advance of the payment due date entered
The system displays an error message if you attempt to modify a payment after it has been processed.
How will I know if an automatic payment instruction has expired?
You will receive a Final Payment secure message notifying you the last scheduled payment has been processed. You can modify and reschedule your payment if you wish to continue it.
When can I begin making payments to a new merchant/payee I added?
You can begin making payment to that merchant/payee immediately.
Can I pay someone who does not appear on my list?
Yes, simply add the merchant/payee to your Merchant/Payee List in order to make a payment to them.
How do I add a merchant/payee to my list?
Using the Bill Pay tab, select Add a Bill and then complete the requested fields.
How do I change the account number or address for a merchant/payee?
Using the Bill Pay tab, select Manage My Bills and then update the appropriate information.
How do I contact someone if I still have questions about my Bill Pay account that weren't answered here?
Please contact us at 661-833-7900 or review our video tutorial with an overview of the features. Sign up today!
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