The following Frequently Asked Questions (FAQs) offer important information regarding the compromise of a Kern Schools Visa Check Card.

If you received a letter from Kern Schools about your Visa Check Card being compromised, then your card is on a list of potentially compromised card numbers provided by a merchant(s). This does not necessarily mean, however, your Visa Check Card has been compromised or that fraud has or will occur. Nonetheless, to eliminate the risk of possible fraud, Kern Schools mails all potentially affected Members a new Visa Check Card.
No, it simply means your card appeared on a list provided by a merchant(s) as being potentially compromised. This does not necessarily mean, however, your Visa Check Card has been compromised or that fraud has or will occur. Nonetheless, to eliminate the risk of possible fraud, Kern Schools mails all potentially affected Members a new Visa Check Card.
Yes, your current Visa Check Card will work until you activate your new card, or until the date noted on the letter you received, whichever comes first. For your protection, please activate your new card as soon as you receive it and destroy your old card.
You will receive a new Personal Identification Number (PIN) and Visa Check Card in separate mailings, within ten days of receiving a letter notifying you of a compromise.
Yes, in the past Members have filed fraud claims; however, the vast majority of accounts do not experience any fraud.
Please contact our Contact Center at (661) 833-7900 or (800) 221-3311 (if outside of Bakersfield) or visit one of our convenient branch locations.
No, while your card number was potentially compromised, your personal information such as name, social security number and date of birth remain safe and secure.
Yes, you can change your PIN by visiting any Kern Schools branch location or calling the Contact Center at (661) 833-7900 or (800) 221-3311 (if outside of Bakersfield).